Chapter 9

Chapter 9-Employees development primarily touched up on ways to develop employees potential needs in oder to progress in their major fields depending on their levels of skills, knowledge and education they have. Their was a section where employees are exposed to different work environment and train them and discipline them to know about the different cultures to add value to the employees. Again these are all important measures for the organization and the employees in oder to for the business to progress in the future.

In small businesses like the one I worked for, we don't have to this as much because everybody that works there is like family. But I always wondered if small companies that are family oriented, how many of them are successful? and they don't have to do such training and don't have to adapt to the new technology that are always imminent and Up-grades that are mandatory. However, the only training we do to gain the knowledge we need in dealing with customers professionally is by going back to school. We also have to do a little training and updates that is mainly for safety issues in the maintenance dept. and health issues within the employees and customers.